ARE WE DELIVERING ON OUR PROMISE?

Travel Edge is committed to providing our customers with only the highest quality of service. To improve our service and ensure we are meeting your expectations, please take a moment to complete this questionnaire.

Please rate our service in the following areas:
  
   
Excellent
Very Good
Good
Fair
Poor
N/A
1.
 
Travel Counselor
  
           
a)   Being knowledgeable
b)   Understanding your travel needs
c)   Access to your travel counselor
d) Travel counselor's attitude and
efficiency on the telephone
e)   Travel counselor's attitude and
efficiency in person
f)   Making you feel valued
g)   Being friendly / courteous

2.
  

Travel Arrangements
  
           
a) Offering appropriate options
b) Prompt call backs. (What time-frame is considered prompt?)

c) How confident do you feel that all options and alternatives are being given for:
           
  - Airline Schedules and Routings
  - Lowest Possible Airfares
  - Hotel and Car Reservations
d) Accurate travel documents
e) Timely travel documents

3.
  

How satisfied are you that your personal preferences are being adhered to in:

                 
a) Seat Selection
b) Special Meals or Other Requests
c) Hotel and Car Reservations
     
  
  
  
  
  
  
4.
  
How satisfied are you with
our ticket deliveries?

     
  
  
  
  
  
  
5. Are you aware of Travel Resources 1-800 Telephone Number?

Yes

No

6.

If you used our 800 #, how did you find the service?







7.
  

Overall
  
  
  
  
  
  
  
a) How could you rate the overall quality of service of Travel Resources Group?
b) How would you rate the quality of coverage when call routed to main office?

8.

What can we do to improve your travel experience?
     
  
 
  
  
  
  
  Name:
  Telephone:

Thank you for time and assistance.